p828 Privacy Policy – How Your Personal Data Is Handled

When you register for an account on p828, we collect basic personal information including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details, such as your GCash or Maya account reference, in order to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This information helps us verify your identity, keep your account secure, and ensure the platform runs correctly on your device. We may also collect information you voluntarily provide when contacting our support team, such as screenshots or descriptions of issues you have encountered.

The personal data we collect is used primarily to operate and maintain your p828 account, process your transactions, and deliver the gaming and betting services you have requested. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited promotional messages without your consent. Your technical and session data helps us detect unusual activity, prevent fraud, and protect the integrity of the platform for all players in the Philippines. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience. We do not use your personal data to make automated decisions that would significantly affect your account without human review.

p828 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent necessary to perform those services. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep it confidential at all times. Sensitive data such as payment details is encrypted during transmission using industry-standard protocols. Our systems are regularly monitored for vulnerabilities, and access to personal data within our organisation is restricted to staff who genuinely need it to perform their duties. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action.

As a registered player on p828, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also request that we correct any inaccurate information or, in certain circumstances, that we delete your personal data from our systems. If you wish to close your account and have your data removed, please contact our support team — we will process your request in accordance with our data retention obligations and applicable Philippine law. You have the right to object to certain types of data processing and to withdraw your consent where processing is based on consent. To exercise any of these rights, please reach out to us using the contact details provided in the footer of this page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a longer period in accordance with anti-money laundering requirements. Like most online platforms, p828 uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how the platform is being used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across unrelated third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update this page and, where appropriate, notify you through your registered account or contact details. Your continued use of the p828 platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions or concerns about this Privacy Policy, please contact our support team at the email address shown in the footer below.